Privacy Policy

Website: https://mse-sas.com

Registered in: France

MSE SAS (“we”, “us”, “our”) is committed to protecting the privacy and personal data of visitors, customers, and users of our website.
This Privacy Policy explains how we collect, use, store, share, and protect personal data in accordance with the General Data Protection Regulation (GDPR)
and applicable French data protection laws.

1. Data Controller

MSE SAS
Website: https://mse-sas.com
Email: info@mse-sas.fr

2. Personal Data We Collect

2.1 Data You Provide Directly

We may collect and process personal data that you submit directly through our website, including:

• Name
• Email address
• Phone number
• Company name
• Country or address details where relevant
• Message content
• Information submitted through contact, support, warranty registration, and request-for-quote forms

2.2 Data Collected Automatically

When you visit our website, we may collect technical and usage data such as:

• IP address (or anonymized IP address, where applicable)
• Browser type and version
• Device and operating system information
• Pages visited and navigation paths
• Date and time of access
• Referrer URL
• Interactions with the website

3. Purposes of Processing

We process personal data for the following purposes:

• To operate, maintain, and secure our website
• To respond to inquiries and provide customer support
• To process request-for-quote (RFQ) submissions and related pre-contractual communications
• To handle warranty registration submissions
• To send website-generated emails and notifications
• To analyze website usage and improve website functionality, performance, and user experience
• To manage cookie consent preferences
• To comply with legal and regulatory obligations

4. Legal Bases for Processing

Depending on the context, we process personal data on one or more of the following legal bases:

• Consent (Article 6(1)(a) GDPR), for example where analytics or similar technologies require prior consent
• Performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR), for example when handling request-for-quote submissions or support requests
• Legitimate interests (Article 6(1)(f) GDPR), for website operation, security, fraud prevention, and service improvement
• Legal obligation (Article 6(1)(c) GDPR), where retention or disclosure is required by applicable law

5. Forms, RFQ, and Email Communications

Our website uses Elementor Pro Forms to manage contact, support, and warranty registration forms, and WooCommerce with Request for Quote (RFQ) functionality
to handle quote requests and related pre-contractual communications.

When you submit a form or RFQ request, the information you provide may be stored in the website database and transmitted by email to the relevant internal recipient.

Website-generated emails are sent using Mailgun.

Emails received from website submissions are handled and stored in our internal email environment hosted on Microsoft 365.

6. Analytics and Similar Technologies

6.1 Matomo

We use Matomo, a self-hosted web analytics solution, to measure website usage and improve website performance and user experience.
In our setup, Matomo is hosted within the European Union.

Matomo may process anonymized IP addresses, page views, navigation paths, referrer URLs, timestamps, browser and device information, and interactions with the website.

6.2 Microsoft Clarity

We also use Microsoft Clarity to better understand how visitors interact with our website, for example through heatmaps and session replay features.
Clarity may process usage data, device and browser information, IP-related data, and interaction data.

7. Recipients and Processors

We do not sell personal data. We may share personal data with trusted processors and service providers acting on our behalf, including:

• Website hosting and infrastructure providers
• Cloud and security providers where used on the website
• Mailgun for website email delivery
• Microsoft 365 for business email reception and storage
• Matomo for self-hosted analytics within the EU
• Microsoft Clarity for analytics and usability insights
• Technical service providers assisting with website maintenance and operations
• Public authorities where disclosure is required by law

8. International Transfers

Some service providers may process personal data outside the European Economic Area, or may permit remote access from outside the EEA.
Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms where required.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

• Contact, support, and warranty submissions: up to 1–3 years after the last relevant interaction, unless longer retention is required for follow-up, legal, or contractual reasons
• RFQ submissions: up to 1–3 years after the last relevant interaction, unless the request results in an active customer relationship or a longer legal retention period applies
• Matomo analytics data: according to our configured retention settings
• Microsoft Clarity data: according to Microsoft’s service-defined retention periods
• Email transmission data via Mailgun: according to the retention settings configured for the service
• Legal and accounting records: for the duration required by applicable French or EU law

10. Cookies and Consent Management

We use Real Cookie Banner by devowl.io to manage cookie consent and provide transparency regarding cookies and similar technologies used on our website.

Detailed and current information about cookies, consent categories, providers, and storage periods is made available to users through our cookie consent tool and related cookie information page.

11. Your Rights

Under the GDPR, you may have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data in certain circumstances
• Restrict processing
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with the CNIL

12. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including encrypted transmission, access controls, monitoring, and other security measures appropriate to the risks involved.

13. Contact

For privacy-related questions or to exercise your rights, please contact:

Email: info@mse-sas.fr
Company: MSE SAS
Website: https://mse-sas.com