Our Services
Customer Service & Spare Parts
MSE is an international laboratory equipment company with over 85 years of experience. Our equipment is designed and built with proven reliability. We aim to provide the highest quality product and service to our customers. Please find an overview of our service offerings below.
Equipment Maintenance
MSE and our authorised partners offer service contracts following your purchase. Qualified service engineers will perform maintenance annually and replace parts if necessary, in order to ensure reliable and safe operation. Replacement of spare parts is included in the contract subject to terms and conditions. Please contact us or our authorised partners for details.
Warranty or Extended Warranty
All MSE products have a warranty time of 24 months. Therefore, it is important for you to register your equipment. We also provide extended warranty options. Once an extended warranty is purchased, your unit will be covered under the same terms and conditions as during the standard warranty period granted. Warranty terms and conditions are indicated in the product manual. Please contact us for details.
Technical Training
We provide detailed and thorough training on all our products. Should your engineers require technical training or if you are interested in becoming our qualified partners, please contact us for details.